Location: Online via Zoom; Connection details provided upon registration Description: This course introduces the fundamentals of effective customer service, focusing on respect, active listening, clear communication, ownership, and professionalism in… Continue reading Basics of Customer Service | CSU CCC
Location: Online via Zoom; Connection details provided upon registration Description: Artificial Intelligence (AI) is transforming how we work, communicate, grow our careers, and care for our well-being—but it also raises… Continue reading AI Playtime: Exploring AI for Work, Wellness, and Creativity | CSU CCC
Location: Online via Zoom; Connection details provided upon registration Description: Welcome to the Basic Captioning course. In this class, we will use Adobe Premiere Pro’s AI-based transcription feature. You will learn how… Continue reading Adobe Captioning with Premiere Pro | CSU CCC
Location: Online via Zoom; Connection details provided upon registration Description: Join us for a live, hands-on Excel demonstration Join us for a live, hands-on Excel demonstration designed to help you… Continue reading Excel Tips and Tricks | CSU CCC
EmpLocation: Online via Zoom; Connection details provided upon registration Description: The success of an organization is due in large part to the diversity of skills, talents and backgrounds of the… Continue reading Dealing with Difficult Personalities | CSU CCC
Location: Online via Zoom; Connection details provided upon registration Description: Understand the importance of communication, empathy, emotional intelligence, and active listening in customer service. Develop practical skills to deliver exceptional… Continue reading Stepping Beyond: Customer Service | CSU CCC
Location: Online via Zoom; Connection details provided upon registration Description: Our learning style impacts how we process information in most areas of our work. Knowing one’s particular learning style may… Continue reading Impact of Learning Styles in the Workplace | CSU CCC
Location: Online via Zoom; Connection details provided upon registration Description: The success of an organization is due in large part to the diversity of skills, talents and backgrounds of the… Continue reading Navigating Change by Leading Transition: Applying Bridges’ Model at CSU | CSU CCC
Location: Online via Zoom; Connection details provided upon registration Description: This training will provide foundational information about gender, gender identity, sexuality, attraction, and sex assigned at birth. As well as… Continue reading Gender Identity and Pronoun Use | CSU CCC
Location: Online via Zoom; Connection details provided upon registration Facilitated By: Dr. David E. Fraser David E. Fraser, Ed.D., MPA, is a faculty member in the Department of Public Affairs &… Continue reading CSU’s Got Talent | Promoted into Incompetence: Why Good Workers Become Poor Leaders—And How Organizations Can Change That, Part 1
Location: Online via Zoom; Connection details provided upon registration Description: Many employees are terrified of evaluations and many managers dread the time-intensive process. However, these experiences do not have to… Continue reading Developmentally-Focused Evaluations | CSU CCC
Location: Online via Zoom; Connection details provided upon registration Description: The transition from student to professional can be difficult if you don’t already have a support network. Join us to… Continue reading Success as 1st Gen Professional | CSU CCC