Location: Online via Zoom; Connection details provided upon registration Description: Effective communication is essential to building and maintaining important relationships. Good communication skills are central to handling disagreements and resolving conflicts with your co-workers. Content includes: - Understanding conflict and resolution - Tips for eliminating defensive behavior - Active listening and problem-solving skills Content is… Continue reading Co-Worker Communication | CSU CCC

Location: Online via Zoom; Connection details provided upon registration Description: Many offices and departments have staff who are public- or front-facing, and those folks are often the first point of contact for a variety of people. This includes people who might be frustrated, angry, experiencing some sort of crisis, or any other variety of things… Continue reading De-escalation Strategies for Difficult Situations | CSU CCC

Location: Online via Zoom; Connection details provided upon registration Description: Change is constant in higher education, yet how people experience it varies widely. This presentation introduces William Bridges' Transition Model as a framework for understanding the human side of change. Participants will explore the three phases of transition - Ending, Neutral Zone, and New Beginning… Continue reading Navigating Change by Leading Transition: Applying Bridges’ Model at CSU | CSU CCC