Description:
The way we interact with our customers goes a long way in creating a safe and inclusive environment. This training will discuss ways to engage your community members with services that are welcoming to all. Participants will discuss how to build cultural fluency and navigate conflict in a professional and inclusive manner that meets the unique needs of each customer.
Learning Objectives:
After completing this training, participants will be able to:
- Identify the core principles of inclusive customer service
- Understand strategies for inclusively serving diverse populations
- Reflect on and practice navigating conflict in customer service in an inclusive manner
Level: Beginner
Modality: Lecture style with discussion and breakouts
Facilitated by:
Karina J Trejo Melendez
Registration:
CSUN Faculty & Staff – To register for this Workshop/Session:
- When ready, select the CSU Learn button below.
- Log into CSU Learn with your CSUN Portal credentials.
- Select the “Register” button.
- Click on the bullet next to the CSUN HR icon, and select “Submit” to enroll in this session.
If a reasonable accommodation is needed, please contact L&D@ calstate.edu in advance (minimum of 72 hours is requested) and we will connect you with the workshop facilitator..
Withdraw from Session: If you need to cancel your registration, select the “Self” icon in CSU Learn. Select “Learning,” then “Registrations.” Select the box next to the session you need to cancel, and select “Cancel Registration.” In the next window, select “Confirm Cancellation.”
This session is offered by California State University, Fullerton in a Professional & Personal Development Cross Campus Collaboration program. Colleagues attending this session may hail from the Chancellor’s Office, Bakersfield, Channel Islands, Chico, East Bay, Fresno, Fullerton, Humboldt, Long Beach, Monterey Bay, Pomona, Sacramento, San Bernardino, San Diego, San Francisco, San Luis Obispo, San Marcos, Sonoma, and Stanislaus.
Return to CSUN’s Professional & Personal Development Training Calendar at: http://www.csun.edu/development/training.
To view a complete accessible listing of Spring 2025 programming, select the image below.
