Description:
Join us for a live, hands-on Excel demonstration
Think customer service is just smiling and nodding? Think again! Join us for a high-energy, low-pressure Customer Engagement Boot Camp! In just two hours, you’ll get the inside scoop on what customer engagement actually means, how to rock it in person, on the phone, or over email, and how to build a game plan to level up your skills back on the job. Whether you’re still figuring it out or you’re the go-to trainer on this skill, this session is for everyone.
Expect lively lectures, group chats, and breakout rooms that are more “fun coffee chat” than “awkward icebreaker.” Cameras optional, enthusiasm encouraged–and by the end you’ll be on your way to engaging customers like a pro.
Zoom’s closed captioning will be enabled. To request additional reasonable accommodations to attend, please email learn-dev@csus.edu at the time of registration, and no later than five business days prior to the training session.
Facilitated by:
Christine N Hall
Registration:
CSUN Faculty & Staff – To register for this Workshop/Session:
- When ready, select the CSU Learn button below.
- Log into CSU Learn with your CSUN Portal credentials.
- Select the “Register” button.
- Click on the bullet next to the CSUN HR icon, and select “Submit” to enroll in this session.
If a reasonable accommodation is needed, please contact L&D@ calstate.edu in advance (minimum of 72 hours is requested) and we will connect you with the workshop facilitator..
Withdraw from Session: If you need to cancel your registration, select the “Self” icon in CSU Learn. Select “Learning,” then “Registrations.” Select the box next to the session you need to cancel, and select “Cancel Registration.” In the next window, select “Confirm Cancellation.”
This session is offered by California State University, Sacramento in a Professional & Personal Development Cross Campus Collaboration program. Colleagues attending this session may hail from the Chancellor’s Office, Bakersfield, Channel Islands, Chico, East Bay, Fresno, Fullerton, Humboldt, Long Beach, Monterey Bay, Pomona, Sacramento, San Bernardino, San Diego, San Francisco, San Luis Obispo, San Marcos, Sonoma, and Stanislaus.
Return to CSUN’s Professional & Personal Development Training Calendar at: http://www.csun.edu/development/training.
To view a complete accessible listing of Spring 2025 programming, select the image below.
