Description:
Stepping Beyond: SJSU Customer Service Training will review the components of customer service and will give participants an opportunity to step out of their shoes and into those of their customers. They will learn about “stepping beyond” customers’ expectations to create a culture of helping and caring on campus.
Zoom Passcode: 867969
Facilitated by:
Tamela Sullivan
Holly Quinones
Registration:
CSUN Faculty & Staff – To register for this Workshop/Session:
- When ready, select the CSU Learn button below.
- Log into CSU Learn with your CSUN Portal credentials.
- Select the “Register” button.
- Click on the bullet next to the CSUN HR icon, and select “Submit” to enroll in this session.
If a reasonable accommodation is needed, please contact L&D@ calstate.edu in advance (minimum of 72 hours is requested) and we will connect you with the workshop facilitator..
Withdraw from Session: If you need to cancel your registration, select the “Self” icon in CSU Learn. Select “Learning,” then “Registrations.” Select the box next to the session you need to cancel, and select “Cancel Registration.” In the next window, select “Confirm Cancellation.”
This session is offered by San Jose State University in a Professional & Personal Development Cross Campus Collaboration program. Colleagues attending this session may hail from the Chancellor’s Office, Bakersfield, Channel Islands, Chico, East Bay, Fresno, Fullerton, Humboldt, Long Beach, Monterey Bay, Pomona, Sacramento, San Bernardino, San Diego, San Francisco, San Luis Obispo, San Marcos, Sonoma, and Stanislaus.
Return to CSUN’s Professional & Personal Development Training Calendar at: http://www.csun.edu/development/training.
To view a complete accessible listing of Fall 2024 programming, select the image below.
