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SUMMARY:Virtual Stepping Beyond - Customer Service | CSU CCC
DESCRIPTION:Location: Online via Zoom; Connection details provided upon registration\n\nDescription:\n\nStepping Beyond: SJSU Customer Service Training will review the components of customer service and will give participants an opportunity to step out of their shoes and into those of their customers. They will learn about “stepping beyond” customers’ expectations to create a culture of helping and caring on campus.\n\nRegistration:\nCSUN Faculty & Staff – To register for this Workshop/Session: \n\nWhen ready\, select the CSU Learn button below.\nLog into CSU Learn with your CSUN Portal credentials.\nSelect the “Register” button.\nClick on the bullet next to the CSUN HR icon\, and select “Submit” to enroll in this session.\n\nCSU Learn\n \nWithdraw from Session: If you need to cancel your registration\, select the “Self” icon in CSU Learn.  Select “Learning\,” then “Registrations.”  Select the box next to the session you need to cancel\, and select “Cancel Registration.”  In the next window\, select “Confirm Cancellation.”
URL:https://news.csun.edu/event/virtual-stepping-beyond-customer-service-csu-ccc-2/
LOCATION:Online via Zoom; Connection details provided upon registration
CATEGORIES:Human Resources,Professional Development
ATTACH;FMTTYPE=image/png:https://news.csun.edu/wp-content/uploads/2024/10/CCC_2024Spring.png
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DTSTART;TZID=America/Los_Angeles:20261028T110000
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SUMMARY:Work Smarter\, Not Harder: Using AI to Elevate Employee Learning Programs | CSU CCC
DESCRIPTION:Location: Online via Zoom; Connection details provided upon registration\n\nDescription:\n\n\nDiscover how to work smarter\, not harder\, by using AI tools to design efficient and engaging employee learning programs. Learn how AI streamlines content creation\, reduces planning time\, and supports scalable staff development across higher education institutions.\n\nThis session highlights practical AI prompts\, tools and processes that help HR teams save time\, boost creativity and engage employees more effectively. Learn simple\, repeatable practices anyone can use (no technical background required).\n\nLearning Objectives:\nBy the end of this session\, participants will be able to:\n– Identify how AI reduces workload and boosts efficiency in employee learning design.\n– Explore examples showing how AI strengthens engagement in staff learning.\n– Learn practical AI techniques for content development and employee learning design.\n\nThis session is for anyone looking for new ways to engage employees or teams in learning and development programs. The session includes lecture\, interaction via chat\, and an engagement activity. No pre-activities are required.\n\n\nRegistration:\nCSUN Faculty & Staff – To register for this Workshop/Session: \n\nWhen ready\, select the CSU Learn button below.\nLog into CSU Learn with your CSUN Portal credentials.\nSelect the “Register” button.\nClick on the bullet next to the CSUN HR icon\, and select “Submit” to enroll in this session.\n\nCSU Learn\n \nWithdraw from Session: If you need to cancel your registration\, select the “Self” icon in CSU Learn.  Select “Learning\,” then “Registrations.”  Select the box next to the session you need to cancel\, and select “Cancel Registration.”  In the next window\, select “Confirm Cancellation.”
URL:https://news.csun.edu/event/work-smarter-not-harder-using-ai-to-elevate-employee-learning-programs-csu-ccc/
LOCATION:Online via Zoom; Connection details provided upon registration
CATEGORIES:Human Resources,Professional Development
ATTACH;FMTTYPE=image/png:https://news.csun.edu/wp-content/uploads/2024/10/CCC_2024Spring.png
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